Welcome to OT Support at Home.
FAQ's
Frequently Asked Questions
We know navigating aged care and support services can feel overwhelming. To make things easier, we’ve put together answers to some of the most common questions about our fees, the Support at Home program, and how to make a referral.
What are the OT fees?
OT Support at Home is transparent about our fees, which are charged in line with the current Support at Home Fees guidelines.
From November 2025, the OT fees are listed as a unit price for face time only. The unit price calculation considers factors causing variation in the cost of service deliver such as mode of service, location and complexity. We attempt to accurately estimate the time it will take our clinicians to support client needs and address goals. Occupational Therapists commonly engage in direct clinical care along with indirect clinical care.
Direct clinical care is the face time and phone call time we spend with you.
Indirect clinical care includes:
- Travel time to and from your home and equipment suppliers
- Administration time associated with delivering solutions to support you to remain living at home
- Report writing
- Product research
- Liaison with others
- Home modification diagrams
- Other casework as required
We ensure every service is accessible and fair, aligning with government-funded programs to support your care journey. Please call us if you have questions about costs or funding.
Can I learn more about the Support at Home program for in-home aged care services?
The Support at Home program is an initiative designed to assist people individuals aged 65 years and over (or 50 and over for people those identifying as Aboriginal and Torres Strait Islander) in living independently at home for as long as possible.
Whether you’re a potential client, a family member, or a health professional, accessing the program is simple. You can apply for an assessment online or call on 1800 200 422. You may find the My Aged Care website useful to better understanding your care needs.
Support at Home classifications
The Support at Home program consists of eight funding classifications and three short-term care pathways that are determined through the aged care assessment. Each classification is allocated a specific quarterly and annual budget.
Look at Features of the new Support at Home program for information about the classifications and budgets.
Support at Home services
Every person has unique care requirements which are identified through a thorough assessment process with an Aged Care assessor. This ensures the right support are put in place to meet your needs.
In Support at Home, clients are assessed by Services Australia to determine their personal contribution towards the services they receive. The Support at Home fact sheet has more information about contributions.
The Support at Home program can fund:
- Clinical services
Look at the comprehensive list of services in scope for Support at Home funding.
Assistive technology and home modifications in the Support at Home Program
Funding for assistive technology and home modifications
In addition to the eight funding classifications the Support at Home program includes additional funding for products, equipment and home modifications that support you to live at home and within your community with increased independence, safety, accessibility and wellbeing. This funding is known as the ATHM Scheme
Accessing assistive technology and home modifications
Your eligibility and funding for the ATHM Scheme is determined through the aged care assessment. If eligible, your assessor will assign funding tier for this support. You may be approved for an assistive technology funding tier, a home modifications funding tier, or both. There are three funding tiers and each has a maximum budget.
You will have 12 months to use your allocated funding. There is a lifetime cap of $15,000 for home modifications.
Look at the for more information about the products, equipment and home modifications that can be accessed.
How do I make a referral?
We are happy for you to first chat with us before making a referral. Please call us on 0402 032 595.
You might also like to complete the referral form.